YOU ARE FIRED!

for instance:
1. they type a msg and say: "suite 264 check-in" = and that usually means guest is at the lobby waiting - HOWEVER, hamad (lets put that as his fictitious name) say wait outside at the driveway. wait wait wait and wait after 10 minutes of waiting. guess where is the guest? in the room!

hamad did not even apologize - such an ass.

2. they type a msg and say room change from 126 to 255 = to set up suite 255. when u are almost done, they msg u and say, wrong room 126 to 235.

they did not even apologize - such an ass really.

3. they send a msg and say "gst need an adaptor urgently" = to send to the suite immediately the adaptor. and when i do, guess what? guest was not in the room.

they did not apologize still.

4. they send a msg and say "237 check-in" = to go down to lobby and escort them to suite. but guess what? they have taken the liberty to bring them up to the suite, and did not have the decency to msg meet at the door.

but yet, they did not say a single sorry but laughed it away.

ha di da. how nice.
i'm fuming with anger.
seriously,
we should fire them all !!!